Airport Duty Manager

Summary:
The Airport Duty Manager oversees day-to-day airport operations during assigned shifts, ensuring safe, efficient, and customer-focused service. The role coordinates airport teams and service partners, responds to operational disruptions, and supports compliance with airport policies and applicable regulations.

Job Responsibility:
- Monitor airport operations across passenger terminals, airside areas, and other assigned facilities.
- Coordinate with airlines, ground handlers, security, emergency services, maintenance teams, and relevant authorities.
- Lead the response to incidents, delays, service disruptions, and emergencies in line with established procedures.
- Conduct operational inspections and address safety, security, cleanliness, and service concerns.
- Support the smooth flow of passengers, aircraft, and airport resources during peak periods.
- Communicate operational updates, decisions, and escalation needs to relevant stakeholders.
- Maintain accurate shift logs, incident reports, and operational records.
- Identify recurring issues and recommend improvements to operational procedures and service delivery.
- Ensure staff and service partners follow airport policies, safety standards, and regulatory requirements.

Candidate Requirements:
- Bachelor’s degree in Aviation Management, Business Administration, or a related field; equivalent experience may be considered.
- Experience in airport or aviation operations, with supervisory or duty management experience preferred.
- Knowledge of airport procedures, safety and security practices, and relevant aviation regulations.
- Strong leadership, decision-making, communication, and coordination skills.
- Ability to remain calm and act effectively during emergencies or operational disruptions.
- Strong customer-service orientation and sound problem-solving skills.
- Proficiency in standard office and operational reporting tools.
- Flexibility to work shifts, including nights, weekends, and public holidays.

Airport operations management
- Airside and landside coordination
- Flight and terminal operations oversight
- Passenger service and crowd management
- Emergency response and incident management
- Safety, security, and regulatory compliance
- Operational decision-making under pressure
- Coordination with airlines, ground handlers, and airport stakeholders
- Staff supervision, scheduling, and performance management
- Disruption and irregular operations management
- Service quality monitoring and complaint resolution
- Operational reporting and recordkeeping
- Risk assessment and problem-solving
- Clear communication and stakeholder management
- Proficiency in airport operations and reporting systems

Aviation Management / Airport Management / Aviation Operations / Aviation Science / Engineering