AOCC Officer

Job Summary:
The AOCC Officer is responsible for facilitating real-time monitoring of airport activities, coordinating operational plans, disseminating information to stakeholders, ensuring HSE policies compliance, assisting with daily/shift reports, addressing operational challenges, coordinating responses to unplanned events, and optimizing processes within the AOCC domain.

Job Responsibility:
- Facilitate real-time monitoring of airport activities, including flights, ground operations, security, and facilities
- Coordinate the daily operational plan and engage with stakeholders to harmonize the passenger experience
- Assist in coordinating projects on airside, campus, and terminals to ensure smooth operation
- Disseminate information to stakeholders, report issues, and implement solutions
- Ensure full implementation of HSE policies and protocols in day-to-day operations
- Assist in producing daily/shift reports and follow up on arising issues
- Address operational challenges, implement solutions, and collaborate with relevant departments
- Assist in coordinating operational responses to unplanned events, including emergencies
- Optimize processes and workflows, implement best practices, and innovative solutions
- Contribute to HSE and continuous improvement initiatives within the AOCC
- Carry out other job-related responsibilities as directed by the Line Manager

Candidate Requirements:
- Bachelor's degree in Aviation Management, Airport Operations, or related field
- Minimum of 3 years of experience in airport operations or a similar role
- Strong understanding of airport operations, safety protocols, and emergency response procedures
- Excellent communication and interpersonal skills
- Ability to work under pressure and address challenges effectively
- Proven ability to coordinate and collaborate with multiple stakeholders
- Knowledge of HSE policies and practices in airport operations
- Strong analytical and problem-solving skills
- Flexibility to work shift hours and handle unplanned events
- Certification in Airport Operations or related field is a plus

Skills:
Behavioral:
- Commitment to HSE Excellence
- Championing Adaptability
- Achieving with Excellence
- Building Sustainable Corporate Relations
- Acting with Care

Technical:
- Knowledge of Safety Policies and Procedures
- Safety Management Skills
- Emergency Planning Expertise
- Handling Dangerous Goods
- Compliance with Safety, Health & Environmental Regulations
- Understanding of Environmental Sustainability
- Quality Assurance and Management Abilities
- Passenger Experience Management Skills
- Service Quality Management Expertise
- Passenger Service Management Skills
- Operations Planning and Capacity Assessment Skills
- Terminal Operations Management Skills
- Baggage Operations Management Expertise
- Airside Operations Management Skills
- Landside Operations Management Skills
- Cargo and Logistics Management Knowledge
- Understanding of Fire Science
- Proficiency in Fire & Rescue Services, Equipment & Systems Management
- Facilitation Skills
- Expertise in Security Compliance