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Job Description
Summary:
The Soft Services Facilities Manager oversees the efficient delivery of various soft services to ensure the well-being and satisfaction of airport passengers, visitors, and staff. This includes managing cleaning, waste management, high-level cleaning, pest control, and landscaping services across multiple contracts.
Job Responsibility:
- Ensure the seamless delivery of soft services meeting safety, performance, security, and reliability standards.
- Coordinate with stakeholders for operational smoothness and contract compliance.
- Maintain service quality and customer satisfaction amidst competing demands.
- Communicate service deliverables effectively using detailed knowledge of contracts and service plans.
- Implement strategies to achieve and sustain high service quality levels.
Skills
Candidate Requirements:
- Previous experience in managing soft services facilities in large-scale settings.
- Strong communication and coordination skills across different stakeholder levels.
- Proficiency in contracts, service plans, and facility operations.
- Ability to prioritize tasks and uphold service quality standards.
- Excellent problem-solving abilities and attention to detail.
