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Customer Service S…
جدة
دوام كامل
Job Summary:The Customer Service Supervisor will be responsible for overseeing passenger assistance services, ensuring adherence to standards and guidelines, addressing service observations, monitoring terminal passenger peak periods, investigating complaints, supervising airport information desks, monitoring terminal standards, commercial assets, service providers, and ensuring compliance with regulations.Job Responsibility:- Supervise and oversee passenger assistance services, including special needs requests, unaccompanied minors, language support, and elderly passengers.- Supervise the implementation of protocols for efficiently assisting passengers with various requirements and situations.- Monitor terminal passenger peak periods and oversee resource support allocation to key areas.- Investigate passenger and visitor complaints, identify root causes, and implement solutions to prevent future occurrences.- Supervise airport information desks and digital information systems.- Monitor terminal standards including queue layouts and address any prevalent issues.- Monitor terminal commercial assets and ensure adherence to safety requirements.- Supervise performance of service providers and ensure adherence to SLAs and policies.- Ensure compliance with all regulations, standards, and guidelines.- Implement strategies to enhance customer service quality and passenger satisfaction.- Perform other job-related responsibilities directed by the Line Manager and business requirements.Candidate Requirements:- Bachelor's degree in a related field.- Proven experience in customer service supervision.- Strong knowledge of passenger assistance services in an airport environment.- Excellent communication and interpersonal skills.- Ability to handle and resolve customer complaints effectively.- Knowledge of relevant regulations and industry standards.- Strong leadership and team management skills.- Flexibility to work in a dynamic environment and handle multiple tasks.- Attention to detail and problem-solving skills.
Supply Chain Excel…
جدة
دوام كامل
1- Analyzes and optimize supply chain workflows.2- Implements innovative solutions for supply chain and procurement challenges.3- Collaborates with stakeholders to align supply chain operations with strategic and operational goals.4- Develops and monitors KPIs for supply chain efficiency.5- Drives the development of and execution of jedco’s supply chain related local content plan and initiatives.6- Manages and develops relationships with suppliers, ensuring quality, reliability, and value7- Carry out other job related responsibilities as directed by his/ her Line Manager Job Summary:As a Supply Chain Excellence Senior Manager, you will be responsible for leading and driving continuous improvement initiatives within the supply chain function to enhance operational efficiency and effectiveness.Job Responsibility:- Develop and implement strategies to optimize supply chain processes and drive operational excellence.- Identify areas for improvement within the supply chain function and lead cross-functional teams to implement solutions.- Analyze supply chain data and performance metrics to identify trends and opportunities for improvement.- Collaborate with internal and external stakeholders to enhance supply chain performance and drive cost savings.- Lead change management initiatives to ensure successful implementation of new processes and technologies.Candidate Requirements:- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. Master's degree is a plus.- Proven experience in supply chain management with a focus on continuous improvement and operational excellence.- Strong analytical skills and ability to interpret data to drive decision-making.- Excellent leadership and project management skills.- Exceptional communication and stakeholder management abilities.- Certification in supply chain management or process improvement methodologies is preferred.
Tendering & Contra…
جدة
دوام كامل
1- Develops tendering policies and procedures to establish clear guidelines and standards for soliciting bids and proposals from suppliers, ensuring a fair and transparent procurement process2- Manages the development of tendering documents including RFPs and RFQs.3- Manages the bid evaluation and selection processes and provides guidance on the same. 4- Ensures adherence to legal and ethical tendering standards.5- Liaises with the legal affairs team for contract drafting and finalization.6- Conducts contract negotiations on the behalf of jedco7- Carry out other job related responsibilities as directed by his/ her Line Manager Job Summary:As a Tendering & Contracting Senior Manager, you will be responsible for overseeing the tendering process, managing contracts, and ensuring effective negotiation strategies to secure profitable deals for the company.Job Responsibility:- Develop and implement tendering strategies to win new contracts and projects.- Review and assess tender documents to ensure alignment with company requirements.- Lead negotiations with clients, suppliers, and subcontractors to secure favorable contract terms.- Manage the entire contracting process from initiation to closure, including contract renewals and extensions.- Collaborate with cross-functional teams to ensure timely submission of bids and proposals.- Conduct market research to identify new business opportunities and industry trends.- Monitor contract performance and compliance with legal requirements.Candidate Requirements:- Bachelor's degree in Business Administration, Engineering, or related field. Master's degree is a plus.- Proven experience in tendering, contracting, and negotiating deals within the construction or related industry.- Strong understanding of contract law and procurement processes.- Excellent communication and negotiation skills.- Ability to lead a team and work collaboratively with various stakeholders.- Strategic thinker with a focus on driving business growth and profitability.