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من نحن؟

نحن ملتزمون بتقديم خدمات متميّزة ومبتكرة لعملائنا، لذا نبحث عن موظفين يمتلكون مهارات تمكّننا من تحقيق ذلك.يسعى فريق الموارد البشرية في شركتنا إلى تلبية الاحتياجات المتغيرة لعملائنا من خلال بناء فريق عمل متميّز يشاركنا رؤيتنا وقيمنا.إن كنت تود الانضمام إلى بيئة عمل تشجّع على التميّز وتعزّز الابتكار والعلاقات لمهنية، قم الآن بإنشاء سيرتك الذاتية وتقدم إلى الوظيفة التي تناسبك.

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Collection Officer

جدة

دوام كامل

Summary:The Collection Senior Officer will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, providing exceptional customer service, reconciling accounts, maintaining accurate records, preparing reports, and ensuring compliance with company policies and legal requirements.Job Responsibility:- Contact customers with overdue accounts through phone calls, emails, and letters to facilitate prompt payment.- Negotiate payment arrangements with customers, considering their financial situations and company policies.- Address inquiries, disputes, and concerns related to outstanding debts while providing exceptional customer service.- Reconcile customers' accounts, ensure accurate payment application, and resolve any discrepancies.- Maintain well-organized records of collection activities and ensure compliance with legal requirements.- Prepare regular reports on outstanding accounts, collection efforts, and provide recommendations for improvement.- Follow company policies and guidelines for collections, including compliance with laws and regulations.Candidate Requirements:- Bachelor's degree in a relevant field.- Proven experience in a similar role with a strong understanding of collection processes.- Excellent communication and negotiation skills.- Ability to provide exceptional customer service and handle challenging situations sensitively.- Strong attention to detail and organizational skills.- Proficiency in maintaining accurate records and preparing reports.- Knowledge of relevant laws and regulations related to collections.- Ability to work effectively in a team and independently.- Analytical mindset with the ability to provide insights for improvement in collections.

Manager, CRM and M…

جدة

دوام كامل

Job Summary:The Senior Manager, CRM and Marketing will be responsible for overseeing the development and execution of customer relationship management strategies and marketing campaigns to enhance customer satisfaction and loyalty at Jeddah Airports. Job Responsibilities: - Contribute to the development and manage the execution of the organizational unit’s plans in order to ensure seamless operations that facilitate the achievement of the objectives. - Manage the process of developing and building strong relationships with customers. - Manage the development and implementation of customer engagement strategies and programs to enhance customer satisfaction, loyalty, and retention. - Manage the analysis of customer data, preferences, and feedback to personalize and tailor customer interactions and experiences. - Manage collaboration with various stakeholders to ensure consistent and seamless customer experiences across different touchpoints. - Manage the utilization of CRM systems and databases to collect, organize, and maintain customer profiles, preferences, and transactional data and ensure data accuracy, privacy, and compliance with relevant regulations. - Manage the design and implementation of any customer loyalty programs and rewards initiatives within KAIA. - Manage the process of gathering and analyzing customer feedback to measure and improve customer satisfaction levels. - Manage the process of designing and conducting surveys, focus groups, and other feedback mechanisms to capture customer insights and sentiments. - .Manage monitoring of customer satisfaction scores, complaint resolution processes, and customer service standards. - Manage collaboration with relevant organization units to address customer concerns, enhance service quality, and implement improvements based on customer feedback. - Manage the development and execution of customer communication strategies and marketing campaigns. - Carry out other job related responsibilities as directed by his/her Line Manager.